Reliable FME support,
when you need it most
Your current license or subscription purchased with Consortech includes access to FME Customer Support.
Technical Assistance
Glitches, errors, or system issues? We diagnose and resolve them quickly.
Support hours
Monday to Friday, 8h30am to 5pm (EST)
Subscription License Request
Need to add a new license under your current subscription?
Our team is just a message away.
Scope of FME Customer Support
FME Customer Support covers
- Diagnosis of product defects
- Issues encountered during installation or upgrade
- Errors arising from the FME Platform
- Responding to security concerns
- Tool configuration questions
- How-to questions limited to general inquiries about the FME Platform
- Resource guidance
- Product update questions
- Access to the FME Community for shared tips and user support as well as training programs and webinars hosted by Safe Software
Types of issues not included in scope
- Custom code development & code debugging
- Installation, migration or configuration walkthroughs
- Workflow design or optimizations
- System and network design
- 3rd party application configuration, installation or support
- How-to questions about workflow design, optimization, and best practices
Customers may submit a support case for any issue encountered. However, cases involving unsupported environments or configurations may significantly impact Consortech’s ability to respond and resolve such cases.
For these types of requests, Consortech offers professional services tailored to your specific needs.
FME Supported Versions
Safe Software supports each version of FME for three years after its public release. We recommend upgrading at least once every two years.
- Fixes and updates: Product fixes, updates, and security patches are generally provided in the latest FME version or a future release. Customers may need to upgrade to the latest version to receive these updates.
- Security and product fixes: Only the current year’s releases will be assessed for potential security vulnerabilities.
- Note: All support is provided “as-is” and with no warranties, including any warranty of fitness for use. All templates, demos, and other information provided are non-exclusive.
License-related questions? Our Safe Software-certified experts can help you plan your migration with success.