{"id":15723,"date":"2025-06-17T11:59:13","date_gmt":"2025-06-17T15:59:13","guid":{"rendered":"https:\/\/www.consortech.com\/?page_id=15723"},"modified":"2025-09-24T09:34:52","modified_gmt":"2025-09-24T13:34:52","slug":"support-fme","status":"publish","type":"page","link":"https:\/\/www.consortech.com\/fr\/fme\/support-fme\/","title":{"rendered":"FME Support"},"content":{"rendered":"\t\t<div class=\"et_pb_section et_pb_with_background et_section_regular breadcrumbs_section\">\n\t\t\t<div class=\" et_pb_row breadcrumbs_row\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 breadcrumbs_column\">\n\t\t\t\t\t<div class=\"et_pb_code et_pb_module breadcrumbs_module\">\n\t\t\t\t\t\t<span><span><a href=\"https:\/\/www.consortech.com\/fr\/\">Accueil<\/a><\/span><\/span>\t\t\t\t\t<\/div> <!-- .et_pb_code -->\n\t\t\t\t<\/div> <!-- .et_pb_column -->\n\t\t\t<\/div> <!-- .et_pb_row -->\n\t\t<\/div>\n\t\t<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb module_class=\u00a0\u00bbbg-hide\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; 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text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-27px|||||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3><b>Assistance technique<\/b><\/h3>\n<p><em>Bugs<\/em>, erreurs, probl\u00e8mes de syst\u00e8me? Nous posons un diagnostic rapide et mettons en \u0153uvre une solution.<\/p>\n<p><b>Heures de service<\/b><br \/>Du lundi au vendredi, de 8h30 \u00e0 17h (EST)<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bb\/fr\/fme\/support-fme\/support-technique\/\u00a0\u00bb button_text=\u00a0\u00bbOuvrir un billet\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#1F3F79&Prime; button_rel=\u00a0\u00bboff|on|off|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#404040&Prime; button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.consortech.com\/wp-content\/uploads\/2025\/03\/license.svg\u00a0\u00bb title_text=\u00a0\u00bbLicense\u00a0\u00bb show_bottom_space=\u00a0\u00bboff\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; 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text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-27px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3><b>Demande de licence sous souscription<\/b><\/h3>\n<p>Vous souhaitez ajouter une licence \u00e0 votre abonnement actuel?<\/p>\n<p>Notre \u00e9quipe est disponible pour r\u00e9pondre \u00e0 votre demande.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bb\/fr\/fme\/demande-de-licence\/\u00a0\u00bb button_text=\u00a0\u00bbSoumettre une demande\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#1F3F79&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#404040&Prime; button_bg_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; 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_builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbBeyond standard support with Consortech\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#404040&Prime; vertical_offset_tablet=\u00a0\u00bb0&Prime; horizontal_offset_tablet=\u00a0\u00bb0&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; text_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb text_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb text_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb link_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb link_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb link_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb ul_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ul_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ul_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb ol_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ol_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ol_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb quote_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb quote_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb quote_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_2_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_2_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_2_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_3_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_3_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_3_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_4_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_4_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_4_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_5_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_5_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_5_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_6_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_6_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_6_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><b>Ce qui est pris en charge par le support de FME<\/b><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; 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box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.consortech.com\/wp-content\/uploads\/2025\/06\/check-green.png\u00a0\u00bb title_text=\u00a0\u00bbSetup\u00a0\u00bb show_bottom_space=\u00a0\u00bboff\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; vertical_offset_tablet=\u00a0\u00bb0&Prime; horizontal_offset_tablet=\u00a0\u00bb0&Prime; max_width=\u00a0\u00bb90px\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; custom_margin=\u00a0\u00bb||15px||false|false\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font=\u00a0\u00bb|800|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1F3F79&Prime; custom_margin=\u00a0\u00bb-27px|||||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3><strong>Couvert par le support de FME<\/strong><\/h3>\n<ul>\n<li><strong>Analyses des anomalies du logiciels :<\/strong> Identification et diagnostique des d\u00e9fauts et bugs dans le logiciel plateforme FME.<\/li>\n<li><strong>Support de premier et deuxi\u00e8me niveau :<\/strong> Assistance en cas d&rsquo;erreurs et de probl\u00e8mes li\u00e9s \u00e0 la plateforme FME, y compris le d\u00e9pannage et la r\u00e9solution aux niveaux initial et interm\u00e9diaire.<\/li>\n<li><strong>Support de troisi\u00e8me niveau :<\/strong> Escalade des probl\u00e8mes et coordination avec Safe Software pour un support de niveau sup\u00e9rieur si n\u00e9cessaire.<\/li>\n<li><strong>Probl\u00e8mes de s\u00e9curit\u00e9 :<\/strong> r\u00e9solution de probl\u00e8me de vuln\u00e9rabilit\u00e9 ou pr\u00e9occupation li\u00e9e \u00e0 la s\u00e9curit\u00e9 de la plateforme FME.<\/li>\n<li><strong>Demandes de renseignements sur la configuration des outils :<\/strong> conseils sur l&rsquo;installation, la configuration et les meilleures pratiques des outils.<\/li>\n<li><strong>Mises \u00e0 jour des produits :<\/strong> r\u00e9pondre aux questions sur les mises \u00e0 jour des produits et offrir des conseils d&rsquo;architecture de haut niveau.<\/li>\n<li><strong>Demandes g\u00e9n\u00e9rales :<\/strong> r\u00e9pondre aux questions g\u00e9n\u00e9rales concernant les capacit\u00e9s et les fonctionnalit\u00e9s de la plateforme FME.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.consortech.com\/wp-content\/uploads\/2025\/06\/check-grey.png\u00a0\u00bb title_text=\u00a0\u00bbLicense\u00a0\u00bb show_bottom_space=\u00a0\u00bboff\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; vertical_offset_tablet=\u00a0\u00bb0&Prime; horizontal_offset_tablet=\u00a0\u00bb0&Prime; max_width=\u00a0\u00bb90px\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; custom_margin=\u00a0\u00bb||15px||false|false\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb link_font=\u00a0\u00bb|600|||on||||\u00a0\u00bb link_text_color=\u00a0\u00bb#1F3F79&Prime; header_3_font=\u00a0\u00bb|800|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#1F3F79&Prime; custom_margin=\u00a0\u00bb-27px|||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3><strong>N\u2019est pas couvert par le support de FME<\/strong><\/h3>\n<ul>\n<li><strong>D\u00e9veloppement personnalis\u00e9 :<\/strong> cr\u00e9ation, modification ou d\u00e9pannage d&rsquo;espaces de travail, de scripts, de flux de travail ou de codes FME personnalis\u00e9s d\u00e9velopp\u00e9s par le client.<\/li>\n<li><strong>Installation et migration :<\/strong> assistance compl\u00e8te pour l&rsquo;installation de logiciels, la migration de plateformes ou la configuration.<\/li>\n<li><strong>Conception de flux de travail :<\/strong> aide \u00e0 la cr\u00e9ation, \u00e0 la modification ou \u00e0 l&rsquo;optimisation de flux de travail afin de r\u00e9pondre \u00e0 des besoins commerciaux sp\u00e9cifiques.<\/li>\n<li><strong>Conception des syst\u00e8mes et r\u00e9seaux :<\/strong> conseil sur l&rsquo;infrastructure informatique, la configuration r\u00e9seau ou la conception de syst\u00e8mes afin de r\u00e9pondre \u00e0 des besoins commerciaux sp\u00e9cifiques.<\/li>\n<li><strong>Assistance pour les applications tierces :<\/strong> configuration, installation ou d\u00e9pannage des probl\u00e8mes li\u00e9s aux applications tierces int\u00e9gr\u00e9es \u00e0 la plateforme FME.<\/li>\n<\/ul>\n<p>Tous les clients peuvent soumettre une demande de support, mais les environnements ou configurations non pris en charge peuvent restreindre la capacit\u00e9 de Consortech \u00e0 y r\u00e9pondre efficacement.<\/p>\n<p><strong>Besoin d\u2019aide pour ce genre de demande? Consortech offre des services professionnels adapt\u00e9s \u00e0 vos besoins.<\/strong><\/p>\n<p><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.consortech.com\/fr\/contact\/\">Parlez-nous de vos projets!<\/a><\/strong><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb admin_label=\u00a0\u00bbVersions de FME\u00a0\u00bb module_id=\u00a0\u00bbform\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_position=\u00a0\u00bbcenter_right\u00a0\u00bb vertical_offset_tablet=\u00a0\u00bb0&Prime; horizontal_offset_tablet=\u00a0\u00bb0&Prime; custom_margin=\u00a0\u00bb||100px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5px|30px|0px|30px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb5px|30px|20px|30px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||10px||false|false\u00a0\u00bb box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb collapsed=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row module_id=\u00a0\u00bbcontact\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; background_color=\u00a0\u00bb#badcff\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbFME Supported Versions\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; link_font=\u00a0\u00bb|700|||on||||\u00a0\u00bb link_text_color=\u00a0\u00bb#1F3F79&Prime; header_text_color=\u00a0\u00bb#1F3F79&Prime; header_2_font=\u00a0\u00bb|800||on|||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#1F3F79&Prime; vertical_offset_tablet=\u00a0\u00bb0&Prime; horizontal_offset_tablet=\u00a0\u00bb0&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb50px||50px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|10%||10%|false|false\u00a0\u00bb z_index_tablet=\u00a0\u00bb0&Prime; text_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb text_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb text_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb link_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb link_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb link_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb ul_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ul_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ul_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb ol_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ol_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb ol_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb quote_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb quote_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb quote_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_2_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_2_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_2_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_3_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_3_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_3_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_4_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_4_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_4_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_5_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_5_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_5_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb header_6_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_6_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb header_6_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>Versions de FME prises en charge<\/strong><\/h2>\n<p>Safe Software prend en charge chaque version de FME pendant une p\u00e9riode de trois ans suivant sa sortie publique. Pour garantir un acc\u00e8s continu aux correctifs et am\u00e9liorations, <strong>nous recommandons une mise \u00e0 niveau tous les deux ans.<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\"><b> Correctifs et mises \u00e0 jour: <\/b> Les mises \u00e0 jour et correctifs de s\u00e9curit\u00e9 sont g\u00e9n\u00e9ralement offerts dans la version la plus r\u00e9cente de FME ou dans une version \u00e0 venir. Les clients pourraient devoir d\u00e9ployer la derni\u00e8re mise \u00e0 jour pour en b\u00e9n\u00e9ficier.<\/li>\n<li style=\"text-align: left;\"><b>S\u00e9curit\u00e9: <\/b>Seules les versions publi\u00e9es dans l\u2019ann\u00e9e en cours sont \u00e9valu\u00e9es pour les vuln\u00e9rabilit\u00e9s de s\u00e9curit\u00e9.<\/li>\n<li style=\"text-align: left;\"><b>Remarque: <\/b>Tout le support est offert \u00ab\u00a0tel quel\u00a0\u00bb, sans garantie, y compris de conformit\u00e9 \u00e0 un usage particulier. Les mod\u00e8les, versions b\u00eata et autres documents partag\u00e9s sont non exclusifs.<b><br \/><\/b><\/li>\n<\/ul>\n<p><strong>Des questions sur votre licence? Nos experts certifi\u00e9s Safe Software peuvent <a href=\"https:\/\/www.consortech.com\/fr\/mises-a-jour-de-fme-et-arcgis\/\">vous guider pour une migration r\u00e9ussie<\/a>.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un support technique pour FMEsur lequel votre organisation peut compter Votre licence ou abonnement actuel achet\u00e9 aupr\u00e8s de Consortech inclut l\u2019acc\u00e8s au service d\u2019assistance FME.Assistance technique Bugs, erreurs, probl\u00e8mes de syst\u00e8me? Nous posons un diagnostic rapide et mettons en \u0153uvre une solution. Heures de serviceDu lundi au vendredi, de 8h30 \u00e0 17h (EST)Demande de licence [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8073,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15723","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FME Support | Consortech<\/title>\n<meta name=\"description\" content=\"Learn what\u2019s included with your license and how Consortech extends your support with expert help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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